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Return & Refund Policy

At Crispy Fried Chicken (CFC), customer satisfaction is our top priority. As our products are freshly prepared food items, we do not accept returns once an order has been delivered or picked up.

However, if you receive an incorrect or missing order, please contact us.

Refund/Replacement Conditions:

  • Wrong Order Delivered – If you receive an item you did not order, we will replace it or issue a refund.
  • Missing Items – If part of your order is missing, we will replace or refund the missing items.
  • Quality Issues – If the food is not up to our usual standards, we may provide a replacement after verification.

How to Request a Refund/Replacement:

  • Contact us at: 0431 212 786
  • Provide your order number, receipt, and a brief explanation of the issue.
  • Refunds (if approved) will be processed to your original payment method within 3–5 business days.

⚠️ Note: Refunds/replacements are not available for:

  • Change of mind after purchase
  • Delays caused by third-party delivery services beyond our control

Thank you for choosing Crispy Fried Chicken Underwood. We’re committed to serving you fresh, delicious food every time!